digital assets

Description

1. General Overview

1.1 This Refund and Returns Policy explains the conditions under which refunds may be granted for purchases made on DigitalAssets.
1.2 By using our platform, you agree to comply with this policy.
1.3 DigitalAssets provides downloadable digital products, therefore physical returns do not apply.

2. Nature of Digital Products

2.1 All products on DigitalAssets are digital in nature.
2.2 Once downloaded or accessed, digital files cannot be “returned.”
2.3 Users are responsible for checking product descriptions before purchasing.

3. Refund Eligibility

3.1 Refunds are available only under specific conditions:

• The product is defective or corrupted.

• The product does not match the description on our website.

• A duplicate payment was accidentally made.
  3.2 Refunds are not provided in the following cases:

• Change of mind after purchase.

• Wrong product selected by the customer.

• Incompatibility with user devices if requirements were stated clearly.

4. Timeframe for Requesting Refunds

4.1 Customers must submit a refund request within 7 days of purchase.
4.2 Requests beyond 7 days will not be eligible.
4.3 Proof of purchase (invoice/transaction ID) must be provided.

5. Refund Request Procedure

5.1 To request a refund, customers must:

• Contact us via email: support@digitalassets.com

• Provide the order ID and reason for refund.

• Attach any screenshots or error messages (if applicable).
  5.2 The support team will review requests within 3–5 business days.
  5.3 Approved refunds will be processed back to the original payment method.

6. Processing of Refunds

6.1 Once approved, refunds may take 5–10 business days depending on the payment gateway.
6.2 DigitalAssets is not responsible for delays caused by banks or third-party services.
6.3 Customers will receive a confirmation email once refunds are initiated.

7. Subscription Plans and Renewals

7.1 Subscription-based purchases (monthly/yearly) are subject to this policy.
7.2 Refunds for subscriptions are only available within 7 days of the initial payment.
7.3 Renewal payments are non-refundable once charged.
7.4 Customers must cancel subscriptions before the next billing cycle to avoid renewal charges.

8. Free Trials and Promotional Offers

8.1 If a free trial is offered, refunds will not apply once the trial converts to a paid subscription.
8.2 Promotional discounts, coupons, or special offers are non-refundable.

✅ This draft is already ~200 lines when expanded into